How to Troubleshoot Common Website IssuesUpdated 24 days ago
Something not working as expected?
No worries, most issues are quick to fix. Try the steps below to get things running smoothly.
Payment not going through
- Double-check your card details
- Make sure your billing address matches your bank records
- Check your card balance or spending limits
- Try another payment method like Apple Pay, Google Pay, or Shop Pay
- Contact your bank in case the charge was blocked
Website not loading or running slowly
- Refresh the page
- Clear your browser cache and cookies
- Try a different browser or device
- Check your internet connection
- Disable browser extensions like ad blockers
Cart or checkout issues
- Clear cache and cookies
- Try a private or incognito window
- Make sure all required fields are filled in
- Refresh the page and try again
Account login issues
- Make sure you’re using the correct email
- Check your inbox for the login code
- Clear cache and cookies
- Try a different browser or device
💡 Remember, no password is needed. You’ll receive a one-time login code by email.
Ordered from another platform?
If you’re purchasing through Amazon, TikTok Shop, or Target, checkout and payment issues need to be resolved directly on those platforms.
Still having trouble?
- Reach out through our Contact Us page or chat
- Share a screenshot of the issue (no sensitive info) and a quick description
We’ll take a closer look and help you through it.