Account & Support
How do I contact support?
The best way to get support depends on where you placed your order. This helps you get the fastest and most accurate assistance. 💡 We recommend these options for anything related to your order, account, or subscription. For the quickest help, please
How do I create or log into my account?
Your account is linked to your email, so you can log in quickly using a one-time code. You don’t need to create a separate account. As long as you use the same email from your order, your account will be ready for you. Try the following:. If you plac
Can I manage multiple subscriptions in one account?
If you’ve used the same email at checkout, all your subscriptions will appear in a single account. Once you’re logged in, you can:. Everything is managed from one dashboard. If you placed orders using different email addresses:. We’ll help you locate
How can I update my personal or contact info?
Your contact details can be updated directly in your account in just a few steps. If you’ve placed orders with different emails:. If your order was placed through Amazon, TikTok Shop, or Target, updates need to be made directly through that platform.
Do I need an account to place an order?
You don’t need an account to place an order. You can complete your purchase quickly using just your email at checkout. While it’s optional, having an account makes things much easier. With an account, you can:. 💡 You don’t need to create a password.
I already have an account but I'm having trouble logging in
Login issues are usually quick to fix. Try the steps below and you should be up and running in no time. 💡 Not sure which one? Check your order confirmation email. If you don’t see it:. 💡 If you used Apple “Hide My Email,” try the masked email linke
I have accounts and orders under two emails. Can I combine them into one account?
At the moment, accounts can’t be merged into a single login. If you have an active subscription, we may be able to move it to one preferred email so it’s easier to manage going forward. We’ll review your setup and let you know what’s possible. If any
I get a message saying "email does not exist".
This message typically means the email entered doesn’t match an order in our system yet. 💡 Accounts are linked to your order email and are created when you log in for the first time. If your order was placed through Amazon, TikTok Shop, or Target, y
Why was my subscription automatically canceled?
Subscriptions can be automatically canceled after several unsuccessful payment attempts. This is usually caused by:. We’re happy to help you update your details or get your subscription running again. Can I update my payment method?. I didn’t update
Do you have a phone number?
We don’t offer live phone support right now, but you can still contact us easily. If your order was placed through Amazon, TikTok Shop, or Target, it’s best to contact their support teams directly for faster assistance. How can I contact support?. Wh
When can I expect a reply from your team?
Our Customer Support team is available every day from 5 AM to 11 PM (CT). Most messages receive a reply within 1 business day, and often sooner. This helps us locate your order and assist you faster. If your order was placed through Amazon, TikTok Sh
How to Troubleshoot Common Website Issues
No worries, most issues are quick to fix. Try the steps below to get things running smoothly. 💡 Remember, no password is needed. You’ll receive a one-time login code by email. If you’re purchasing through Amazon, TikTok Shop, or Target, checkout and
Where and how can I apply for a job at First Day?
We post open opportunities through our LinkedIn page. To explore current openings and company updates, visit: First Day LinkedIn page. If there’s a role that matches your experience and interests, you can apply directly through LinkedIn. Adding a qui