First Day  logo
First Day  logo

All articles

When can I expect a reply from your team?Updated 24 days ago

We aim to get back to you quickly

Our Customer Support team is available every day from 5 AM to 11 PM (CT).

Most messages receive a reply within 1 business day, and often sooner.


How to get the fastest help

  • Use chat on our website for quick questions
  • Include your order number and email used at checkout

This helps us locate your order and assist you faster.


What to expect

  • Replies are sent in the order messages are received
  • More detailed requests may take a bit longer
  • We’ll keep things clear and guide you step by step

Ordered from another platform?

If your order was placed through Amazon, TikTok Shop, or Target, it’s best to contact their support teams directly for the fastest assistance.


Need help in the meantime?

You can also explore our Help Center for quick answers anytime.


Was this article helpful?
Yes
No
Contact us
Need more help? Reach out and we’ll be happy to assist you.