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Why was my subscription automatically canceled?Updated a month ago

Here's what likely happened

Subscriptions can be automatically canceled after several unsuccessful payment attempts. This is usually caused by:

  • An expired or replaced card
  • Outdated payment details
  • A temporary bank decline

How to get back on track

  1. Log in to your account.
  2. Open your subscription and find the Payment section.
  3. Edit your existing card, or choose Add New Payment Method, enter your details, and click Save.

Once your payment is updated

  • Reactivate your subscription, or
  • Place a new order — whichever works best for you.

Good to know

  • Updating your payment details helps prevent repeated failed charges.
  • Your subscription can be restarted anytime.
  • Updating your card early helps avoid any interruption to your next order.

Need help?

Reach out through our Contact Us page or chat. We're happy to help you update your details or get your subscription running again.


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