My order arrived damaged - what should I do?Updated a month ago
We’ll help make this right
We’re sorry your order didn’t arrive in perfect condition. That’s not the experience we want for you, and we’ll work with you to fix it.
What to do next
To help us review this quickly, please:
- Check your package
Look for any damage to the box, seal, or items inside - Take clear photos of:
- The outer packaging with the shipping label
- The damaged item or items
How to contact us
- Use the chat on our website for the fastest help
- Or reach out through our Contact Us page
Be sure to include your photos and order details so we can review everything right away.
Helpful to mention
If your package arrived:
- Open
- Leaking
- Or appeared tampered with
Please include that in your message. It helps us understand whether the issue happened during shipping or packing.
What happens next
Once we receive your details, we’ll:
- Review the damage and shipment
- Investigate what may have happened
- Guide you on the next steps to resolve it
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