Are shipping fees refundable?Updated a month ago
Quick answer
Shipping fees are non-refundable.
If your delivery didn’t go as expected
We know it’s frustrating when something goes wrong with shipping.
While the shipping fee itself isn’t refunded, we’ll always take a closer look and help you figure out the best next step.
Here’s what to do
- Reach out through our Contact Us page or chat
- Share:
- Your order number
- What happened
- Photos (if your package arrived damaged)
This helps us review things quickly and support you better.
What happens next
Once we’ve reviewed your details, we’ll:
- Check your delivery status
- Look into what may have happened
- Guide you on the best way forward
Every situation is a little different, and we’ll make sure you’re supported throughout.
Good to know
- Shipping fees aren’t refundable once an order is processed
- We’re here to help if your delivery didn’t go as expected
- Each case is reviewed individually