Returns & Refunds
Do you offer free returns?
Because our products are consumable, we’re unable to accept returns. If your order didn’t meet expectations, the best next step is to reach out so we can take a closer look and help. This helps us understand what’s going on and guide you properly. On
How long does it take to receive my refund?
Once a refund has been approved and processed, it usually takes 5-10 business days to appear in your account. Refund timing depends on your bank or payment provider. If it’s been more than 10 business days:. We’ll be happy to confirm the refund and h
Are shipping fees refundable?
Shipping fees are non-refundable. We know it’s frustrating when something goes wrong with shipping. While the shipping fee itself isn’t refunded, we’ll always take a closer look and help you figure out the best next step. This helps us review things
How do I request a replacement?
If something didn’t go as expected, we’re here to help. The best next step is to reach out so our team can review your order and guide you on what may be available. This helps us look into your request as quickly as possible. Once we receive your det
What is your 45-Day Satisfaction Guarantee?
We want you to feel good about trying First Day. Our 45-Day Satisfaction Guarantee is designed to support your first experience and make sure you’re taken care of if something doesn’t feel right. From there, we’ll review your request and guide you on