My order says delivered but I didn’t receive itUpdated 2 months ago

Let’s help you check 💙

Sometimes tracking can show a package as delivered before it physically arrives. In many cases, the package turns up shortly after.

Try these first

• Wait 48 hours in case the package arrives after the delivery scan
• Check your mailbox, porch, doorstep, garage, side door, or any safe drop-off spots
• Ask household members, neighbors, or your building manager
• Confirm the shipping address on your order was correct
• Check with your local carrier for the most up-to-date delivery details

Still missing?

If your package still hasn’t turned up after checking the steps above, reach out through our Contact Us page or chat.

Please include:

• Your order number
• The email used at checkout
• A quick note confirming what you’ve already checked

Our team can review your order and help guide you on the next steps.

Good to know

If you added package protection at checkout, you can start a claim through SavedBy here:

SavedBy File a Claim

Available options may vary depending on your order details, carrier status, and package protection coverage.

Related articles

You might also find these helpful:

• Where is my order?

• Why can’t I track my order?

• How long does shipping take?