Can I cancel or change my order?Updated 4 days ago

We move fast so you can get your order as quickly as possible.

Because of that, orders begin processing right away and can’t be cancelled once placed.

Good news, if you act quickly, we may still be able to help with small changes before it ships.

If you just placed your order, reach out to us as soon as possible.

💡 Tip: Mark your request as urgent so our team can prioritize it quickly.

If your order is still processing, we can often help with:

Once your order starts packing, changes are no longer possible.

If your order is on the way, we’re unable to make edits.

You can:

We’ll help you figure out the best next step.

Want more control moving forward? You can manage upcoming orders anytime in your customer portal.

Once inside, go to Orders → View Subscriptions, then select Manage Subscription

You’ll have several options to customize your upcoming orders. Among other things, you can:

You’ll receive a confirmation email once any order is processed.

Orders begin processing immediately, so cancellations aren’t possible. If you reach out quickly, we’ll still try our best to help before it ships.

If your order hasn’t shipped yet, we can try to update it.
If it’s already in transit, you may need to contact the carrier directly.

Email us right away. If the order hasn’t started packing, we can usually fix small details.

No, there’s no fee if your order hasn’t shipped yet.

Before checking out:

This helps make sure everything arrives exactly where it should.

We’re here for you. Reach out anytime and we’ll do our best to help.

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