Can I change or cancel my order after it’s placed?Updated 22 days ago
Orders move quickly 💙
Once an order is placed, it moves quickly into our fulfillment process so it can be prepared and shipped as soon as possible. Because of this, orders generally cannot be canceled or edited after checkout.
What this means
After your order is placed, we're typically unable to make changes such as:
- Canceling the order
- Updating the shipping address
- Changing products or quantities
- Changing the shipping method
Need help?
If you just placed your order and need assistance, please reach out through our Contact Us page or chat as soon as possible. While we can't guarantee changes or cancellations once an order has been submitted, our team will always do their best to review your request and advise on any available options.
Need to update a shipping address?
If your order has already shipped, you may be able to contact the carrier directly to request available delivery options. Carrier options vary based on shipment status and destination.
If this is a subscription order
You can still make changes to future subscription orders. Log in at firstday.com/account/login — with Continue with Shop or your email and one-time code — to:
- Skip your next order
- Pause your subscription
- Reschedule your next order date
- Change your delivery frequency
- Swap or adjust products
To help ensure changes apply to your next renewal, make updates at least one full day before your renewal date.
Good to know
Account changes can take up to 24 hours to process. If an order has already renewed, it may already be moving through fulfillment and may no longer be eligible for changes.
If something is wrong with what arrives
If your order arrives damaged or incorrect, please visit our Contact Us page or chat so our team can review it. Photos may be requested to help us better understand what happened.