Order Management
Can I cancel or change my order?
We move fast so you can get your order as quickly as possible. Because of that, orders begin processing right away and can’t be cancelled once placed. Good news, if you act quickly, we may still be able to help with small changes before it ships. If
Can I update my shipping/billing address?
You can easily update your shipping or billing information through your customer portal. If your order hasn’t been processed yet, changes can usually be applied right away. 💡 Tip: If you don’t see the login code, check your spam or promotions folder
I didn’t place this order. What should I do?
We know this can feel confusing or concerning. We’ll help you understand what happened and guide you on the next steps. This usually happens for one of these reasons:. Reach out through our Contact Us page and include:. We’ll review everything and co
My order was shipped to the wrong address — what happens now?
We’re sorry about this. We know how frustrating it can be, and we’ll help you figure out the next steps. If you haven’t already, review your tracking link for the latest updates. If there haven’t been updates for several days, contact your carrier di
What to do if I received the wrong item in my order?
We’re sorry about that. It’s not what we expect, and we’ll help sort it out as quickly as possible. To help us investigate and resolve this faster, please:. Be sure to include your photos and order details so we can review everything quickly. If your
Can I get a container instead of a pouch with my order?
If you’d prefer bottles instead of refill pouches, we can help you make that change. Here’s how it works depending on your order. You can update your next order to receive bottles instead of pouches. 💡 Tip: Try to contact us before your renewal is p
Can I order a refill pouch instead of a container?
If you already have a bottle or prefer less packaging, you can choose refill pouches for your orders. Here’s how it works depending on your order type. Your first order comes in a reusable bottle. After that, future deliveries automatically switch to