Order Management
Can I change or cancel my order after it’s placed?
Orders move quickly 💙. Once an order is placed, it moves quickly into our fulfillment process so it can be prepared and shipped as soon as possible. Because of this, orders generally cannot be canceled or edited after checkout. After your order is p
How do I update my shipping or billing information?
Keep your details up to date 💙. You can update your shipping address, billing address, and payment details through your First Day account. Keeping your information current helps make sure future orders are processed with the right details. 💡 Tip: I
I didn’t place this order. What should I do?
We know this can feel confusing or concerning. We’ll help you understand what happened and guide you on the next steps. This usually happens for one of these reasons:. Reach out through our Contact Us page and include:. We’ll review everything and co
My order was shipped to the wrong address — what happens now?
We’re sorry about this. We know how frustrating it can be, and we’ll help you figure out the next steps. If you haven’t already, review your tracking link for the latest updates. If there haven’t been updates for several days, contact your carrier di
What to do if I received the wrong item in my order?
We’re sorry about that. It’s not what we expect, and we’ll help sort it out as quickly as possible. To help us investigate and resolve this faster, please:. Be sure to include your photos and order details so we can review everything quickly. If your
Can I get a container instead of a pouch with my order?
If you’d prefer bottles instead of refill pouches, we can help you make that change. Here’s how it works depending on your order. You can update your next order to receive bottles instead of pouches. 💡 Tip: Try to contact us before your renewal is p
Can I order a refill pouch instead of a container?
If you already have a bottle or prefer less packaging, you can choose refill pouches for your orders. Here’s how it works depending on your order type. Your first order comes in a reusable bottle. After that, future deliveries automatically switch to
Can I change or cancel my order after it’s placed? copy
Orders move quickly 💙. Once an order is placed, it moves quickly into our fulfillment process so it can be prepared and shipped as soon as possible. Because of this, orders generally cannot be canceled or edited after checkout. After your order is p