My order was shipped to the wrong address — what happens now?Updated 8 days ago

Let’s take a look at what happened

We’re sorry about this. We know how frustrating it can be, and we’ll help you figure out the next steps.

First, check your tracking

If you haven’t already, review your tracking link for the latest updates.

If there haven’t been updates for several days, contact your carrier directly. They can often provide the most accurate delivery details or check if rerouting is possible.

Common carriers include:

USPS
UPS
FedEx
OnTrac
Cirro

Then, contact us

Reach out through our Contact Us page and include:

Your order number
Your correct shipping address

We’ll review your order details and confirm what address was used.

What to expect next

Once we’ve reviewed your case, we’ll:

Verify the shipping information on your order
Check the latest tracking and delivery status
Guide you on the best next steps based on the situation

Important to know

If the wrong address was entered at checkout, carriers are often unable to reroute the package once it’s in transit.

Even so, we’ll review your case and help you understand what options may be available.

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