What to do if I received the wrong item in my order?Updated 7 days ago
Let’s get this fixed
We’re sorry about that. It’s not what we expect, and we’ll help sort it out as quickly as possible.
What to do next
To help us investigate and resolve this faster, please:
- Check if your package arrived open or looked tampered with
- Take clear photos of:
- The outer packaging with the shipping label
- All items you received
How to contact us
- Use the chat box on our website for the fastest response
- Or reach out through our Contact Us page
Be sure to include your photos and order details so we can review everything quickly.
Ordered through a gift or another retailer?
If your order came from a gift or a third-party platform like TikTok Shop, Amazon, or Target, include as many details as possible:
- Name on the order
- Order number (if available)
- Shipping address
This helps us locate your order faster.
What happens next
Once we receive your details, we’ll:
- Review your order and shipment
- Investigate what may have happened
- Guide you on the next steps to resolve it
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