I didn’t place this order. What should I do?Updated 7 days ago
Let’s figure this out together
We know this can feel confusing or concerning. We’ll help you understand what happened and guide you on the next steps.
Why you might see an unfamiliar order
This usually happens for one of these reasons:
- A subscription renewal that is processed automatically (every 30 days)
- A gift or order placed by someone else using your details
- A possible unauthorized charge
What to do next
Reach out through our Contact Us page and include:
- The email address used for the order
- The order number, if you have it
- Any screenshots or details that might help
We’ll review everything and confirm what happened.
If it’s a subscription renewal
Subscriptions renew automatically every 30 days, as shown at checkout and in your confirmation email.
If your order came from a subscription, we’ll:
- Confirm when it was renewed and its current status
- Help you pause, skip, or adjust future orders
- Make sure your setup matches what you need going forward
💡 Note: Once an order starts processing, it can’t be cancelled, but we’ll always review your situation and guide you on the best next step.
If you don’t recognize the charge
If you believe the order wasn’t placed by you:
- Contact your bank or card provider right away to report the charge
- Reach out to us through our Contact Us page so we can investigate
We’ll review your account, help secure it, and make sure everything is handled properly.
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