Subscription Management
How does a subscription work?
A subscription takes the guesswork out of reordering. Your essentials arrive automatically, right when you need them, with built-in savings and full flexibility. Choose Subscribe & Save at checkout. Your first order includes a reusable container. It’
What are the benefits of subscribing?
Building healthy habits is hard. Keeping them going is even harder. A subscription makes it simple by delivering what you need on time, every time so you never have to think about it. No codes. No waiting. The savings are built in. It just shows up w
How do I manage my subscription?
You can update your subscription anytime in your customer portal in just a few clicks. 💡 Tip: Check spam or promotions if you don’t see the code. To make sure your changes apply:. If you’re not sure which option to use or want help making a change:.
How do I change my next ship date?
You can easily update your next shipment date through your customer portal. It only takes a minute. 💡 Tip: If you don’t see the code, check your spam or promotions folder. Changes can take up to 24 hours to process. To make sure your update applies
How will I know when my next order is coming?
You can check your next order date anytime in your customer portal, so you always know what’s coming up. You’ll see your next scheduled order date and have the option to make any changes. You’ll receive an order confirmation email once your order is
How do I update my billing or shipping info?
You can easily update your shipping or billing details anytime through your customer portal. 💡 Tip: If you don’t see the code, check your spam or promotions folder. 🕒 Important: Updates can take up to 24 hours to process. Make changes at least one
Do I need an account to manage my subscription?
Yes, but it’s quick to access. You’ll need to log in to your account to view or manage your subscription. The good news is it only takes a minute, and your account is already linked to the email you used at checkout. 💡 Tip: If you don’t see the code
Can I update my payment method?
You can quickly update your card or billing details through your customer portal. 💡 Tip: If you don’t see the code, check your spam or promotions folder. If you checked out using Shop Pay, your payment details are managed there. If you prefer, you c
How can I adjust the frequency of my subscription?
Your subscription starts with monthly deliveries, but you can easily change how often you receive your orders. 💡 Tip: If you don’t see the code, check your spam or promotions folder. You can choose what works best for your routine:. If you only want
How do I know if I am subscribed?
It’s quick and easy to confirm whether you have an active subscription. 💡 Tip: If you don’t see the code, check your spam or promotions folder. Look for your order confirmation email. Here’s what to look for:. If you can’t find your email or aren’t
How do I apply my discount on refills?
You can apply a discount code to your upcoming subscription order right from your customer portal. 💡 Tip: If you don’t see the code, check your spam or promotions folder. 📌 Tip: Apply your code at least 24 hours before your next charge to make sure
How do I get a refill shipped today?
If you need your refill sooner, you can place an immediate order through your customer portal using the Get Order Now option. 💡 Tip: If you don’t see the code, check your spam or promotions folder. Your order will be processed right away and prepare
How do I reactivate my subscription?
You can reactivate your subscription anytime in your customer portal and pick up right where you left off. 💡 Tip: If you don’t see the code, check your spam or promotions folder. Your next order date will appear in your account once it’s active agai
Can I skip or pause a subscription order?
If you don’t need your next order, you can skip, delay, or pause in seconds. No penalties, no commitment, and your subscription stays active. 💡 Tip: Check spam or promotions if you don’t see the code. Then choose:. To avoid being charged:. If you’re
How do I manage my subscription in the customer portal?
You can manage your subscription anytime through your customer portal. It only takes a few clicks to update your orders, timing, or details. 💡 Tip: If you don’t see the code, check your spam or promotions folder. You’ll see several options to custom